Privacy
Welcome to (Vacation Travel Support) Rochester Travel & Vacations LLC (“we”, “our”, or “us”). We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any way.
By accessing or using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: This includes but is not limited to your name, contact information, billing details, and other relevant data necessary for providing our services.
Payment Information: When you make a transaction, we collect payment details such as credit card information, billing address, and transaction history.
Booking and Travel Information: Information related to your travel plans, including flight details, accommodation preferences, car rental information, and any other travel-related data.
Device and Log Information: We collect information about the device you use to access our website, including IP address, browser type, operating system, and log files.
2. How We Use Your Information
We use your information for the following purposes:
To provide and maintain our services, including booking flights, hotels, car rentals, vacations, cruises, and more.
To process payments and complete transactions.
To communicate with you regarding your bookings, updates, and promotions.
To improve and personalize your experience on our platform.
To analyze and monitor the usage of our services.
3. Information Sharing and Disclosure
We may share your information with:
Service Providers: We may engage third-party service providers to assist in providing our services. These providers have access to your information only to perform specific tasks on our behalf.
Compliance with Law: We may disclose your information if required by law or in response to a valid legal request.
4. Your Rights
You have the right to:
Access, correct, or delete your personal information.
Withdraw consent for processing your information.
Opt out of marketing communications.
5. Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
6. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at Info@vacationtravelsupport.com
or Call Us
(Vacation Travel Support) Rochester Travel & Vacations LLC.
Thank you for choosing (Vacation Travel Support) Rochester Travel & Vacations LLC. We appreciate the trust you place in us to handle your personal information responsibly.
Cookies
What is a cookie?
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).
Why are cookies used?
Web pages have no memory. If you are surfing from page to page within a website, you will not be recognized as the same user across pages. Cookies enable your browser to be recognized by the website. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognized when you return to a website.
Do all cookies do the same thing?
No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.
How are cookies used?
Our website uses the following types of cookies:
- Technical cookies: We try to provide our visitors with an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.
- Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively. For example, we remember your preferred currency and language, your searches and the property you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.
- Analytics cookies: We use these cookies to gain insight on how our visitors use the website, to find out what works and what doesn’t, to optimize and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you viewed, which referring/exit pages you entered and left from, which platform type you used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also use analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they’ve been shown an online advertisement, which may include advertisements on third-party websites. We will not know who you are, and we only obtain anonymous data.
- Commercial cookies: We use these to show you Traveler advertisements on other websites. This is called “retargeting” and it aims to be based on your browsing activities on our website, such as the destinations you’ve been searching for, the properties you’ve viewed and the prices you’ve been shown.
How long do (Vacation Travel Support) Rochester Travel & Vacations LLC cookies stay active?
The cookies we use have varying lifespans. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want. To remove (Vacation Travel Support) Rochester Travel & Vacations LLC cookies from your browser, go to the following link (please note that when you click on this link, all Traveler cookies will be removed immediately)
How can you recognize
(Vacation Travel Support) Rochester Travel & Vacations LLC. cookies?
You can find our cookies in your browser settings.
Who has access to (Vacation Travel Support) Rochester Travel & Vacations LLC cookie data?
Only (Vacation Travel Support) Rochester Travel & Vacations LLC.has access to Traveler cookies. Cookies placed by third parties can be accessed by these third parties.
How can you manage your cookie preferences?
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.
If you choose not to accept certain cookies, you may not be able to use some functions on our website. Plus, opting out of an online advertising network doesn’t mean that you won’t receive or be subject to online advertising or marketing analysis. It means that the network you opted out of will no longer deliver ads tailored to your web preferences and browsing patterns.
Does (Vacation Travel Support) Rochester Travel & Vacations LLC use web beacons?
In addition to using cookies,
(Vacation Travel Support) Rochester Travel & Vacations LLC. sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also makes a reservation; to track conversion with partner websites and to analyze a user’s traffic patterns in order to optimize the travel-related services we bring to you.
Cancellation Policy:-
At (Vacation Travel Support) Rochester Travel & Vacations LLC., we understand that travel plans may change, and we aim to provide a transparent and customer-friendly cancellation policy. Please review the following guidelines regarding the cancellation of your airline tickets booked through our platform:
1. Cancellation Eligibility:
- You can cancel your Airline Ticket(s) , Cruise Bookings, Car Rentals, Etc booked with (Vacation Travel Support) Rochester Travel & Vacations LLC. if the fare rules and conditions associated with your ticket permit cancellations. Please note that some tickets, especially those with special promotions or discounts, may have restrictions or non-refundable terms.
2. Cancellation Request:
- To initiate a cancellation, you must contact our customer support team. You can reach us via phone or email, and our representatives will guide you through the cancellation process.
- It’s important to provide your booking reference number and all relevant details for a smooth and efficient cancellation.
3. Cancellation Fees:
- Cancellation fees may apply based on the Airline’s Policies and the type of ticket you purchased. We will inform you of any applicable cancellation fees at the time of your request.
- Please note that (Vacation Travel Support) Rochester Travel & Vacations LLC. may also charge a service fee for processing cancellations. This fee will be disclosed to you before initiating the cancellation.
4. Refund Process:
- Once your cancellation request is processed, we will work diligently to obtain any refunds owed to you from the Airlines, Cruiselines, Car Rental Companies. The refund amount will depend on the fare rules, airline policies, and the timing of your cancellation.
- Please allow an adequate processing time for the refund to reflect in your original payment method. Refund processing times may vary depending on the airline and payment provider.
5. Non-Refundable Tickets:
- Some tickets, such as deeply discounted or promotional fares, may be non-refundable. In such cases, the cancellation will not result in a refund, and the ticket’s value may be forfeited.
6. Partial Cancellations:
- If you wish to cancel only a portion of your booking (e.g., one leg of a multi-city itinerary), please inform us during the cancellation request. We will provide guidance on the options available and any applicable fees.
7. Travel Insurance:
- We strongly recommend considering travel insurance to protect against unexpected cancellations or changes in your travel plans. Travel insurance can provide coverage for eligible cancellations and unforeseen events.
8. Changes to Cancellation Policy:
- (Vacation Travel Support) Rochester Travel & Vacations LLC.reserves the right to amend this cancellation policy at any time. Any changes will be posted on our website, and the revised policy will apply to future bookings.
It is essential to carefully review the terms and conditions associated with your specific booking and ticket type, as airlines may have varying policies. For any questions or assistance regarding cancellations, please do not hesitate to reach out to our customer support team.
We appreciate your trust in (Vacation Travel Support) Rochester Travel & Vacations LLC. for your travel needs. Your satisfaction is our priority, and we strive to provide you with a hassle-free booking and cancellation experience.
Note: This cancellation policy is subject to change, and the version posted on our website at the time of your booking will be applicable to your reservation.
Refund Policy:-
At (Vacation Travel Support) Rochester Travel & Vacations LLC., we value transparency and aim to provide clear guidelines regarding our service fee refund policy. Please review the following information to understand how service fees are handled in the event of a cancellation:
1. Eligibility for Service Fee Refund:
- Service fees charged by (Vacation Travel Support) Rochester Travel & Vacations LLC. are generally non-refundable. These fees cover the cost of processing, booking, and managing your airline ticket reservation.
- Service fees are earned when our services are provided, and they are separate from any fees imposed by the Service Providers (Airlines, CruiseLines , Hotels, Car Rental Companies)..
2. Cancellation of Bookings:
- In cases where you cancel your airline ticket booking, the service fee paid to (Vacation Travel Support) Rochester Travel & Vacations LLC. is non-refundable, regardless of the reason for cancellation.
3. Non-Refundable Nature of Service Fees:
- Service fees are non-refundable and non-transferable, even if your airline ticket booking is eligible for a refund based on the airline’s policies.
4. Exceptions:
- Service fee refunds may be considered in rare cases of documented errors or discrepancies made by (Vacation Travel Support) Rochester Travel & Vacations LLC. during the booking process that directly impact the fare or reservation. In such instances, our customer support team will review the case and determine if a refund of the service fee is warranted.
5. Change of Service Fee Policy:
- (Vacation Travel Support) Rochester Travel & Vacations LLC.reserves the right to modify or update this service fee refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to future bookings.
We encourage you to review the specific terms and conditions associated with your booking, including the service fee details, as they may vary depending on the type of ticket and services provided.
While service fees are generally non-refundable, we are committed to providing excellent customer service and addressing any concerns or issues you may encounter during your booking process. If you believe you have a valid case for a service fee refund due to an error on our part, please contact our customer support team, and we will assess your situation accordingly.
Thank you for choosing (Vacation Travel Support) Rochester Travel & Vacations LLC. for your travel needs. Your satisfaction is important to us, and we are here to assist you throughout your travel journey.
